Project outcomes
BEFORE:
- Manual processing of gift set configurations
- High team involvement in B2B personalization
- Limited scalability during peak season
- No interactive 3D visualization
AFTER:
- Self-service gift set configuration for customers
- Automated order processing
- A scalable sales model ready for peak season
- A modern shopping experience powered by a 3D configurator
- Data and order logic consistency ensured through system integration
The gift set configurator has become a key component of the sales infrastructure, enabling the company to handle increased order volumes without proportionally expanding the team.
What did the company gain?
The implementation of the 3D gift set configurator enabled Schronisko Bukowina to transition from a manual order handling model to a scalable, partially self-service sales system.
The company can now manage higher order volumes during peak season without proportionally increasing the size of the team. A configuration process that previously required direct communication and manual verification has been moved into a digital environment, where the system automatically validates selections and ensures compliance with packaging rules.
The 3D configurator has structured and streamlined the B2B sales logic, allowing business clients to build gift sets independently within defined budgets and requirements. At the same time, it has elevated the B2C customer experience by offering real-time, interactive product visualization.
Thanks to the integration with the Base system, the company gained consistency in product and pricing data, as well as greater control over the order management process. The solution has become a solid foundation for further growth in seasonal and personalized sales.
The gift set configurator is not just another store feature - it has become a core element of the sales infrastructure, increasing process predictability, organizing operations, and preparing the company for continued growth.